Frequently Asked Questions

Q: Where do I find my product information?

Products

Jogger / Stroller: on the left inside rear (frame) near left rear axle. Exception: Tango strollers are located under the front footrest

Nursery Center / Playard: underneath the Playard, on the support frame bar (facing inward)

Highchairs: underneath the plastic seat

Walkers: underneath the plastic tray

Bouncer: on the music box

Car Seats: underneath the bottom of the carrier seat

Base: under the bottom of the base

Backpack: on the metal frame

Gates: on the bottom part of frame

Wagon: under the wagon frame (long side)

Travel Systems: Refer to car seat, base, or jogger

See Sample image of model sticker

Q: What is the warranty for my product?

A: Go to here: Limited Warranty

Q: How do I obtain a replacement part?

A: If you need a replacement part contact our Customer Service Support at 1-800-328-7363 for help. Warranty replacement parts, see Limited Manufacturer's Warranty for details.

Q: How to register my product?

A: Go to the menu options at top of webpage and select from the support pull down menu. To register your car seat or travel system or other products, go to our Product Registration Page, or download the Baby Trend app through your google play or in-app store

Q: What Baby Trend products are under recall?

A: Information about product recalls or safety notifications visit our Safety Notices Page or contact our customer service at 1-800-328-7363 for additional help

Q: What steps should I take if my Baby Trend product is on a Safety Notice or Recall list?

A: If your product, Model Number and Manufacture Dates appear on the safety notice or recall list, discontinue use of the item immediately. DO NOT return item to store! Contact our Customer Service at 1-800-328-7363 for details about your notice or recalled item. Customer service will help guide you through the steps. Recall items required to return to Baby Trend will be issued an Authorization number before returning your item. Recommend writing the Return Authorization Number obtained from customer service on the outside of your returning package.

Q: Where do I find my instruction manual?

A: Locate the support pull down menu options and click on the link for product instruction manuals. If unable to locate your manual contact customer service at 1-800-328-7363 for help.

Q: Shipping Policy

A: Products and replacement parts ship Ground Service for contiguous U.S. only (excluding Alaska and Hawaii)

• We DO NOT ship to P.O. Boxes, APO, FPO or DPO addresses.
• We DO NOT ship to international or U.S. Territory addresses.

Note: Express shipping services may require additional fees or may not be available for your location.

Purchasing

Q: Can I exchange or return an item I've purchased from www.babytrendshop.com?

A: Yes, contact [email protected] request and receive a Returns Authorization number (RA#). Products purchased from www.babytrendshop.com and returned an authorization number will NOT be accepted. Please see our return policy for more details, Return Policy Page.

Q: How do I check on the status of my order?

A: Order confirmation will be sent right after order is placed. Please check your email inbox including Spam (Junk mail) folder. Email us at [email protected] for order status. Please DO NOT place another order until you contact us about the status.

Q: How will my order be shipped?

A: Orders are typically shipped within 1-3 business days from our warehouse in California. Business days are Monday to Friday, excluding federal and corporate holidays. Processing time depends on the shipping address and shipping method you choose. The shipping times are NOT guaranteed and may be affected by weather, errors on the part of the courier, etc.

Q: How do I cancel my order?

A: To cancel your order, please email us first at [email protected] We will make every attempt to cancel your order. However, if the order has already shipped, we will be unable to cancel. You’ll need to follow the process for returns. See our return policy for more details, Return Policy Page.

Q: Do you ship outside the United States or to any APO or FPO address?

A: Currently we only ship within the contiguous United States ONLY excluding Alaska and Hawaii. See shipping policy

Q: What form of payments do you accept?

A: We accept all online payments from major credit cards or PayPal. For assistance with your purchase processing email [email protected]

• VISA
• Master Card
• America Express
• Discover
• PayPal Express

Car Seats

Q: Where is the best place to place the car seat in my vehicle?

A: Recommend is rear center however refer to the vehicles owner’s manual for the seating locations. Some seating locations may not be available to safely install your child’s seat. Contact customer service for additional help at 1-800-328-7363

Q: How do I know if my car seat is compatible with your stroller?

Refer to our Compatibility Chart.

Q: What is the lifetime expectancy of my car seat?

A: Verify the manufacture date of your item and car seat type.

• Infant car seat & base – 6 years from the date of production
• Infant car seat & base (EZ-Lift & Secure-Lift) – 7 years from the date of production
• Trooper 3-in-1 Convertible – 7 years from the date of production
• Cover Me 4-in-1 – DO NOT use this car seat in harness mode 7 years from the date of production
• Cover Me 4-in-1 – DO NOT use this car seat in booster car seat mode 9 years from the date of production
• Hybrid with harness – 6 years from the date of production
• Hybrid with high back booster (no harness) – 6 years from the date of production
• Hybrid Backless Booster – 10 years from the date of production

Q: How do I know my harness is correct?

A: The harness should be snug on the child and not loose. To check the harness, place your finger and thumb on the webbing near the child’s shoulder and pinch together. Repeat this at the child’s waist. If your able to pinch together check the harness adjustment and tighten if necessary. Check the car seat owner's manual for more information or contact customer service at 1-800-328-7363 to speak with a CPST.

Q: How do I know if my seat is FAA approved?

A: Car seats that are FAA approved are listed on the car seat labels and / or the manual. Use the reference below or contact customer service for help at 1-800-328-7363

• All Baby Trend infant seats
• Convertible PROtect
• Trooper
• Hybrid w/Harness (stage 1 only)

Q: Should I replace car seat if I was in a minor accident?

A: Discontinue the use of the seat immediately after an accident. Yes, the car seat should be replaced if involved in an accident no matter how minor. A collision could cause unseen damage and using it could result in serious injury or death. (See proper disposal of damaged or expired seat).

Q: Which Baby Trend® base will fit my Baby Trend® car seat and where could I find one?

A: For more information about compatible base for your Baby Trend® infant car seat click on the link baby-trend-car-seat-base.pdf

Additional bases are available through authorized sellers, Where to Buy, or check available options on our Car Seats Collection.

Q: How do I clean my seat?

A: Check your car seat owner’s manual under care & maintenance section. Fabrics should be spot cleaned with mild soap and water. Use damp cloth to wipe down.

Do NOT use bleach!

Dry all parts in cool dry place before re-assembling car seat. Do NOT place the seat fabrics, harness, or plastic pieces in the dryer. Avoid direct Sunlight as this may deform the plastic.

Q: Where is the car seat instruction manual?

A: The placement of the manual may vary with model types, use reference listed below to locate or download a copy of your manual click here.

EZ Flex Loc 30, EZ Flex Loc 32, Secure 30, Secure 35 – stored under the bottom of car seat

Ally 35 – located inside pocket under seat cover

PROtect Convertible - located inside pocket under seat cover

Trooper 4-in-1 Convertible Car Seat - located inside pocket under seat cover

Hybrid 3-n-1 Combination Booster Seat - located inside pocket under seat cover

Hybrid – No Back-Booster

Q: Installation update with Ally 35 Infant Car Seat instruction manual?

A: You can download the Ally™ 35 Infant Car Seat instruction manual here: ALLY_35_030819U.pdf

Important Safety Information Recent Owner’s Manual Updates:

Ally™ 35 Infant Car seat

Baby Trend has identified an inaccurate illustration that may have been included in an initial production of the car seat owner's manual. Please check page 42 of your owner's manual to see if your manual contains the inaccurate graphic. If the figure in 42-2 does not match the illustration below, please disregard this letter. If it does match, please follow the directions in the letter mailed to you to fix the illustration and use the adhesive label that came with the letter or download the owner's manual online. Applicable to car seat manuals produced on 3/8/2019

If you cannot locate your owner's manual, please contact Baby Trend’s Consumer Service department at 1-800-328-7363 for a replacement or you may download online.

Owner's Manual Download: Ally 35 infant car seat

Q: My Ally 35 Car Seat “base” recline handle was pushed inward, what should I do?

A: If the recline handle was pushed inward past the retention detents, a reassembly of the recline handle and spring will be necessary.

Manual download to re-assemble the base recline handle: ally_35_adjustment_insert_102218_vr_2.pdf

Watch video to re-assemble the base recline handle: https://www.youtube.com/watch?v=Jggc8vQI-X4

For additional assistance, please contact Baby Trend’s Consumer Service department at 1-800-328-7363

Joggers

Q: What car seats are compatible with your jogging strollers?

A: Refer to the information listed below, for all other models contact our customer service for help at 1-800-328-7363

• Single Expedition joggers with child tray attachment – recommend EZ Flex Loc 30/32, Secure 32/35 car seat
• Single Expedition “Race Tec” - Ally 35
• Pathway 35 – Ally 35, EZ Flex Loc
• Pro Steer - Ally 35
• Double Navigator Lite - EZ Flex Loc 30, EZ Flex Loc 32, E-Shift, Secure 32, Secure 35
• Manta Snap Tech jogger - EZ Flex Loc, or Secure 32/35 w/ Snap Tech adapters
• Travel System – use original seat it was combined with

Q: Are Baby Trend Joggers compatible with other Brands of car seats?

A: No, Baby Trend joggers are designed to fit Baby Trend car seats only and do not recommend using with any other Brand. For additional information contact our customer service at 1-800-328-7363

Q: How do I install the front wheel of my jogger?

A: If you have any problems of installing your jogger's front wheel, refer to Jogger Front Wheel Attachment.pdf and your jogger's instruction manual.

Q: Jogger Cleaning Care

A: Care instructions are listed below however you may also refer to tags on stroller or review the instruction manual that came with your item.

• Cleaning instructions; To clean use only mild household soap or detergent and warm water on a sponge or clean cloth.
• Check your stroller for loose screws, worn parts, torn material or stitching on a regular basis. Replace or repair parts as needed.
• Discontinue use of stroller should it malfunction or become damaged and contact customer service at 1-800-328-7363 for help.

Q: The wheels on my jogger won’t hold any air. How can I replace them?

A: If your jogger wheels are no longer holding any air, the innertube inside the wheel may need to be replaced. Our jogging stroller wheels are like bicycle tires. To replace the inner tube, contact our customer service parts at 1-800-328-7363 or check with a retail store for similar bicycle wheel accessories or a local bike shop. The standard inner tubes used for our joggers are 12” (front wheel) and 16” (rear wheel). Contact customer service for additional questions about the types of wheels for you jogger as types may vary.

Q: How do I check if my tire is damaged or just needs air?

A: Deflate the inner tube before removing outside rubber tire from rim. Refill the inner tube with air then use a spray bottle (with water and mild soap) and check for small punctures. Replace inner tube if necessary.

Q: What should I use to inflate my jogger wheels?

A: The tires should be inflated using a standard bicycle style hand air pump to inflate the tires 20 to 25 PSI. Some joggers may have limited space to place the air hose, therefore a flexible nozzle is recommended. Refer to product manual or the wheel for additional instructions.

Q: What is the recommended tire pressure?

A: The recommended tire pressure is 20 to 25 PSI for each tire. We recommend that you only use a hand pump designed for bicycle tires to inflate your wheels. Air compressors could damage the inner tube inside the wheel and therefore are not recommended.

Q: What are the cleaning recommendations for my jogger?

A: Do not machine wash. To clean, use only mild household soap or detergent and warm water on a sponge or clean cloth. Do not soak material and do not use bleach. To clean the stroller frame, only use mild soap and water.

Q: What is the weight and height limit for my jogger?

A: Our joggers have a maximum weight limit of 50lbs and height limit of 42 inches. Some joggers may vary, refer to the product instruction manual for the specific limits of your jogger.

Q: What is the weight of the Expedition Race Tec™ jogger?

A: The approximate weight is 25 lbs.

Q: Can I add a seat or platform to my jogger for another child?

A: No, adding additional non-approved accessories may change the balance of the stroller and cause hazardous unstable conditions.

Q: My double jogger has a bumper bar. Is it possible to add a snack tray or cup holder?

A: No, Only the original parts may be replaced on your jogger if available. No additional add-on accessories are available.

Q: My double expedition jogger did not come with a child tray or bumper bar. Can I add one of these?

A: No, Child tray or bumper bar is unavailable as an add-on accessory.

Q: When to lock the joggers front swivel wheel?

A: It's important to lock the jogger front wheel(s) when used for activities other than strolling. Review the warnings listed in the jogger instruction manual for safe and proper use.

Q: I'm having difficulty with the front wheel on my jogging stroller. What should I do?

A: Maintain your item

• Check the wheel tire pressure is correct, recommend is 20 to 25 PSI, depending on the size of the tire. Only use a tire pump when inflating the wheels with air. Recommend to NOT use an air compressor as it may overinflate the wheels.
• Check the front wheel hardware is properly assembled and tighten. The axle nuts and retainer plates located on both the inside and outside of the axle should be tighten before use.
• Most joggers have a housing nut attached. This is located under the front fender and connects the swivel fork to the frame. To check the housing nut, remove the fender and use a crescent wrench if you need to tighten, check your manual for instructions. NOTE: it’s important not to over tighten the housing nut. For more details, please refer to your manual
• Check your item for any missing, or broken parts on the product. Check front and rear wheels parts are secure before use. Contact customer support for replacement parts at 1-800-328-7363.

Q: What is the recommended age for jogging with Baby?

A: Recommend child is at least 6 months old before placing in a jogger seat. Following the guidelines and recommendations of AAP (American Academy of Pediatrics) studies. Consider the child’s development and check with your family pediatrician before use.

• Shaken Baby Syndrome - AAP recommends that even mild shaking can cause this type of problem. So uneven or rough terrain may cause the baby's head to shake excessively.
• Baby's Neck Strength- This is usually not fully developed until the child is around 6 months of age thus jogging can cause the child's head to move or fall forward into a dangerous position.
• Harness Adjustment - The requirements under the ASTM (American Society for Testing and Materials) Standards are limited on the height adjustments at 10, 12.5 and 15 inches. 95% of children that are at least 6 months of age will be able to use the 10-inch height level.

Nursery Center Playard

Q: Are other accessories shown in the manual available for my model?

A: No, the manual provides assembly instructions for various models. An accessory may be listed in the instructions that is not featured with your model. To verify what accessories are included with your product check the instruction manual parts section or contact customer service at 1-800-328-7363 for help.

Q: When should I stop using the play yard?

A: Model types may vary for accessories.

Changer: Do not use this accessory for a child who has reached the height of 22in. (558mm), weight of 15lbs. (6.8kg) or 3 months old, whichever comes first.

Full size bassinet: Do not use this product when the infant begins to push up on hands and knees or has reached the height of 25 in. (635 mm), weight of 15lbs. (6.8 kg) or 3 months old, whichever comes first.

Napper: To help prevent falls, do not use this product when the infant begins to push up on hands and knees or has reached the height of 22 in. (558 mm), weight of 12lbs. (5.4 kg) or 3 months old, whichever comes first.

Rock-a-bye basinet: To help prevent falls, do not use this product when the infant begins to push up on hands and knees or has reached the height of 25 in. (635 mm), weight of 15lbs. (6.8 kg) or 3 months old, whichever comes first.

Playard: Discontinue use of the product when child begins to climb out or has reached the height of 35 inches (89 cm) or weight of 30 lbs. (13.6 kg), whichever comes first.

Q: I’m having trouble with the assembly of my Playard?

A: https://www.youtube.com/watch?v=qpSEuLJbshY

Q: Am I able to add accessories to my playard?

A: Do not use any accessories with your Playard that originally did not come with it or approved by Baby Trend. To find what accessories or features are included with your product, review the parts section in your manual or contact customer support at 1-800-328-7363 for assistance.

Q: Is it possible to use Playard with multiple children?

A: The Playard is intended for use with a one child, unless specified otherwise by manufacture.

Q: Cleaning Care & Maintenance

A: For care and maintenance refer to your instruction manual.

Recommend wiping down fabric materials using a damp cloth with mild soap and warm water IMPORTANT: Do not submerged the mattress in water.

Do Not Use Bleach. Do Not Machine Wash.

For additional help contact customer service at 1-800-328-7363

Q: How to Assemble the Nursery Center, Playard

A: Review the set-up video, Here: How To Video, or follow the instructions listed below

To set-up your Playard

1. Remove Playard from box and all accessories. Playard is in a folded position. Place in upright position.
2. Use the center handle or strap to maintain the Playard in an upright position
3. Place one hand on the short side rail and pull up until the lock is engaged. Note: do not pull up from center button as this activates the release button
4. Continue to lock each side rail. After all sides are locked into position, push the center down to the floor down and bottom will lock into place. Note: if the side rails are not completely locked or appears to be disengaged. Pulll the center up again and lock the side. If unable to lock, contact customer service for help at 1-800-328-7363

To fold your Playard

1. Remove all accessories, including the mattress from the Playard
2. Locate the handle in center of Playard and rotate 180 ° to unlock. Pull up on handle once the lock is engaged. Note: some designs have a strap and not a handle in the center of Playard
3. Keep the center in upright position and press the center lock located on the side rails to unlock each side. Note: the side rails have a double lock, press again if side did not completely unlock
4. Once sides are unlocked pull all side corners together and lay Playard on mattress with printed side facing up.
5. Enclose large mattress around Playard and secure with hook & loop fasteners. Place in the storage bag when not in use.

Sit N’ Stand Strollers

Q: What car seats fit on your Sit N' Stand strollers?

A: Refer to our Compatibility Chart.

Q: What is the recommended age to use stroller?

A:We recommend that the child occupant be at least 6 months of age prior to use of the stroller seating position. Check with your pediatrician for a recommended starting age and weight before using the stroller.

Q: How do I secure my car seat onto the sit n stand stroller?

A: To attach the Baby Trend infant car seat ensure the child tray is attached and positioned correctly onto the stroller, refer to the instruction manual as types may vary. Place the seat notched bottom of the car seat onto the tray. Once the car seat is secure on the stroller place the safety straps through the lap belt opening on the car seat. Check our compatible list before attaching on the stroller.

Q: I want to add an extra canopy and/or rear seat to my sit n stand?

A: Additional seat or canopy may not be available for your Sit n Stand. Currently the Sit n Stand shopper has the option to add a seat. The accessory will not fit any other sit n stand model.

Q: What is the age requirement for my child to sit in the rear jump seat?

A: We do recommend a child be at least 2 ½ years before using the rear jump seat.

Q: Could the sit n stand be used for more than 2 children?

A: The sit n stand stroller is designed for use with only 2 children

Q: What is included with Sit n Stand Shopper?

A: Product Includes: Stroller w/Canopy, Rear-facing Infant Car Seat and Car Base

Q: What models fit the Extra seat sold separately?

A: NT27 Travel system and SS27 are both compatible (fits no other SS)

Q: Stroller Cleaning Care

A: Instructions to care for your item are listed below or refer to instructions listed on product tag or instruction manual

• Cleaning instructions; To clean use only mild household soap or detergent and warm water on a sponge or clean cloth.
• Check your stroller for loose screws, worn parts, torn material or stitching on a regular basis. Replace or repair parts as needed.
• Discontinue use of stroller should it malfunction or become damaged and contact customer service at 1-800-328-7363 for help.

Strollers

Q: Could my 3-wheel stroller be used for jogging?

A: Not all 3-wheel strollers are equipped for jogging. Jogging strollers have all terrain wheels along with other safety features. The 3-wheel strollers are equipped for strolling on commercial type of surfaces. Check your product instruction manual for details or contact customer support at 1-800-328-7363 for more information.

Q: Do all your single strollers accept a car seat?

A: No, not all our strollers are designed to accept a car seat. Only attach a car seat to a stroller that has an attaching child tray or provides instructions how to attach a car seat to the product; refer to your instruction manual. To locate an instruction manual visit www.babytrendshop.com or contact customer support at 1-800-328-7363 for additional help.

Q: Do any of the strollers recline flat?

A: No, our strollers recline at an angle except those with bassinet or pram feature. Strollers featured with a bassinet recline flat. Use this link to locate your manual.

Q: What other brand of car seats fit your strollers?

A: Most of our strollers will only accommodate Baby Trend car seats. Our Sit n Stand and Snap n Go strollers may accept other brands. Check our reference guide to help find the right stroller for your brand of car seat, Compatibility Chart.

Q: Stroller Cleaning Care &

Maintenance?

A: Refer to care tags on stroller or instruction manual.

• Cleaning instructions; To clean use only mild household soap or detergent and warm water on a sponge or clean cloth.
• Check your stroller for loose screws, worn parts, torn material or stitching on a regular basis. Replace or repair parts as needed.
• Discontinue use of stroller should it malfunction or become damaged.

Q: Do all your single strollers accept a car seat?

A: No, not all our strollers are designed to accept a car seat.

Q: What are the folded dimensions for the Tango Mini

A: The folded dimensions are W20.50” x D20.00” x H13.50

Q: What is the maximum weight for Tango Mini

A: The maximum weight capacity of the stroller and storage basket combined is 50 lbs. (22.67 kg)

Q: Is my stroller compatible with your Rider-On Stroller Board?

A: Use the link provided to check for compatible options: Ride-On Stroller Board

Stroller Wagons

Q: Any idea what the height of luggage handle is?

A: The height of the pull handlebar from the floor to handle is approx. 31.5"

Q: Do you sell accessories separately for my Wagon Stroller?

A: Accessory available is tote storage basket for use in conjunction with the “Flip over basket”, all other add-on accessories are unavailable for separate retail purchase.

Q: Is there an adapter bar available to use an infant car seat with my Wagon stroller?

A: No adapter bar is available for Wagon strollers sold in Canada

Q: Where is the model sticker located on my Wagon Stroller?

A: The product model sticker is located on right side of wagon stroller frame.

Q: Do you sell accessories separately for my Wagon Stroller?

A: Accessories are not sold separately, check if your model includes the accessory in the parts section of the wagon’s instruction manual.

Q: Is there an adapter bar available to use an infant car seat with my Wagon?

A: The adapter bar is NOT sold separately. Most wagons have an adapter bar included. Wagon Strollers sold and certified for use in Canada are not equipped with an adapter bar.

Q: How do I know if my Wagon Stroller is locked open?

A: Check the handle for a red line after pulling up on the handle. If red line is exposed release the locking mechanism and push handle down until sides are collapsed. Pull stroller handle up and ensure both sides are locked before use. Do NOT attempt to collapse stroller handle with children in the stroller.

Q: Where is the QR code located?

A: QR code is located under the child tray.

Q: I’m having difficulty attaching my child tray to the Wagon Stroller?

A: If canopy is attached to the wagon, remove the canopy. The child tray may now be attached to the wagon stroller and canopy re-attached.

Q: How do I connect the canopy to my Wagon Stroller?

A: Place the canopy frame into designated slots. Secure canopy cover by pulling down on the tabs and using the snap buttons to secure in place.

Q: How do I use the mosquito netting?

A: Canopy must be attached and secured before using mosquito netting.

Q: Where could I store the mosquito netting?

A: Locate the zipper on edge of canopy and unzip. Roll up the mosquito netting and place inside the canopy opening, recommend to zip closed as you roll the netting.

Q: How do I clean the wagon?

A: Refer to care instructions on the product tags or review the instruction manual.

• Cleaning instructions; To clean use only mild household soap or detergent and warm water on a sponge or clean cloth.

Plastic parts may be wiped with damp cloth.

• Check your stroller for loose screws, worn parts, torn material or stitching on a regular basis. Replace or repair parts as needed.
• Discontinue use of stroller should it malfunction or become damaged.

Q: Am I able to machine wash the foam mats?

A: SEAT 2 MAT WASHING INSTRUCTIONS: Remove the foam and wash the cover separately. Do not wash it with other fabrics. Machine wash on gentle/ delicate cycle with cold water. Do not bleach. Do not tumble dry. Hang dry. Do not iron. Do not dry clean.

Highchairs:

What is the highchairs weight limit?

Classic highchairs do not have a minimum weight but recommend the child is able to sit upright unassisted before use and up to 40 lbs. All other highchairs age and weight allowance may vary, recommend checking the instruction manual for details or contact customer service at 1-800-328-7363

Q: Is the tray dishwasher safe?

A: The Tray Insert is dishwasher safe to 160º F (71º C). Do not use scouring pads on the Tray Insert as they will damage the surface and the Tray Insert may become more difficult to clean.

Q: What are the washing recommendations for the seat cover on my highchair?

A: Seat Pad (refer to care on label on the seat pad for cleaning instructions)

Non-Washable Seat Pad:

Please use sponge or cloth with mild household detergents to surface clean

The seat pads. DO NOT MACHINE WASH the seat pad?

Washable Seat Pad: Machine Wash COLD DELICATE CYCLE with non-chorine-based Laundry

Detergent. DO NOT USE BLEACH. HANG DRY. DO NOT MACHINE DRY.

Q: When could I use the highchair?

A: Baby Trend has several model types of highchairs and boosters however when using the highchair in the upright position child should be capable of sitting upright unassisted. Some modes of use may allow child to use from birth to toddler. Refer to manual for age, weight or height limitations with your item.

Q: How to attach the tray for the highchair?

A: To attach the Tray, line up the grooves on the bottom of the tray with the armrests of the highchair. Squeeze the Tray’s release handle and slide the tray onto the armrests

Q: Is the tray dishwasher safe?

A: The Tray Insert is dishwasher safe to 160º F (71º C). Do not use scouring pads on the Tray Insert as they will damage the surface and the Tray Insert will become more difficult to clean.

Q: Where to store the tray when not in use?

A: The Tray may be stored on the back legs of the Highchair. Align the holes in the rear of the tray with the small pegs on the inner back legs. If your unable to locate contact customer service for help at 1-800-328-7363

Walkers

Q: How do you install the support strap underneath the walker seat, if equipped?

A: Flip the walker over (bottom side up). Locate the safety strap and slide the strap through bottom of the seat strap. Locate the height adjustment under the walker tray. Find the slot near the seat and slide the strap though. The end of strap there is a metal D-ring. Slide the same strap through the open part of the metal D-Ring to create a secure loop. The strap is not intended for use as a harness do not place around the child.

Q: How to clean my Walker

A: Do not machine wash seat fabric, use only mild household soap and warm water with a sponge or cloth to wipe clean. To clean wheels remove all debris and wipe with damp cloth, using mild soap and warm water. Do Not Use – bleach or other harmful chemicals to clean your item.

Q: How many levels of adjustments are on the walker?

A: Walkers have 3 adjustable heights levels located underneath the walker tray. Refer to your walker instruction manual to adjust as types may vary.

Q: When is my child ready to use the walker, is there a certain age?

A: Recommend using when your child can sit upright unassisted and has adequate neck strength to control movement of their head. Consult with your pediatrician if you have questions on your child’s development and use of walkers. Model types may vary, review your instruction manual for details.

Q: Does the walker fold for storage?

A: Yes, by releasing the height adjustment all the way down until walker is flat. When not use to be stored away. Refer to instruction manual or contact customer service for help at 1-800-328-7363

Does it work on carpet?

The walker is intended for use on flat surfaces allowing the child mobility. Plush carpet or similar may cause difficulty allowing the wheels to roll freely.

Q: When should I discontinue the use of the walker?

A: Discontinue use of the walker if the child attempts to climb out and could walk unassisted or has reaches 30 lbs. or 32 inches in height. Model types may vary review your instructions details or contact customer service for additional help at 1-800-328-7363

Bouncers

Q: What are the washing recommendations for the bouncer?

Cover:

Machine wash with cold water, gentle cycle. No bleach. Tumble dry, low heat.

Toys:

Wipe clean with a damp cloth and mild soap. Air dry. Do not immerse in water.

Plastic & metal frame

Wipe the frame with damp cloth, using mild household soap and warm water.

Q: When should I discontinue the use of the bouncer?

A: Discontinue use of product when child can sit upright unassisted or reaches the max weight limit. Check your instruction manual for details.

Q: What type of batteries does the music box accept?

Use 2 “C” batteries.

Q: Could the bouncer be used on carpet?

A: Place the bouncer on level ground. Never use on any elevated or soft surface (i.e., bed, sofa and cushion), as seat may tip over or child’s activity may move product and cause suffocation. Always maintain supervision while child is in the product.